Day 17: The WhatsApp Problem
If your business runs on WhatsApp groups and Excel sheets, you don't have an operations problem. You have a software problem.
And it's costing you more than you think.
Every message that should be a workflow. Every spreadsheet that should be a database. Every “please check the group” that should be an automated alert.
It adds up.
Not in a way that shows up on a balance sheet. In a way that shows up in missed renewals, slow decisions, staff doing work that a system should be doing, and customers who fall through the cracks because nobody got the notification.
The businesses I've worked with didn't know how much it was costing them until we mapped it out. The number is always uncomfortable.
The fix is almost never complicated. It's just software that understands how your business actually works, not a generic tool you're hacking to fit.
That's what we build at OpenLoop.
If you're running a business on WhatsApp and Excel and you've been thinking “there has to be a better way”, there is.
DM me. Let's map it out together. No obligation, just clarity.
Day 17 of my 30-day build-in-public series.
Empathy before offer. Always.